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UCC CONSUMER PORTAL

Educate Protect & Inform the Consumer

Consumer FAQs

Per-second based calls are charged according to the seconds spent on each call while per- minute calls are charged per minute i.e., 60 seconds

  1. The terms and conditions of the product or service
  2. The duration of the contract.
  3. How you contact the service provider or submit a complaint

These refer to generations of mobile networks. The latter generations offer faster connection speeds are more reliable with faster response times and greater capacity than the older generation networks.

These developments are a result of technological advancements in using the Radio Spectrum resources more efficiently and have enabled customers to experience seamless video streaming, high speed data and access to content from various parts of the world faster.

The IMEI number is a 15-digit number unique to a mobile device that can help distinguish genuine devices from counterfeit devices. To establish the IMEI of your mobile handset, simply key in *#06# on your phone and it will display its IMEI number.

  • Disable apps that run in the background unnecessarily when not in use
  • Set a data limit to monitor data usage
  • Disable Auto sync of apps
  • Turn off Auto-update for apps

Protect and never share your Personal Identification Number (PIN) and One-time Passwords (OTP) with anyone.

Report loss or theft of a phone or SIM card to the Police and contact your service provider on 100 to have the SIM card blocked immediately.

Dial *197# to check the SIM Cards registered in your name, never allow a SIM card registered in your names to be used by someone else.

Forward the message or take a screen shot and send it via WhatsApp to 0760 445 256 or email factcheck@ucc.co.ug or call toll free 0800222777. We will review, authenticate, verify, and share the findings of the information in question.

Fact Checker

The UCC Fact-Checker is the Commission mechanism/process for information verification aimed at promoting factual reporting. Fact-checking can be conducted before or after the text is published or otherwise disseminated.
False news has become increasingly prevalent and online media platforms have been rendered susceptible to disseminating disinformation and misinformation. The is later picked by the traditional media platforms.   The UCC Fact-Checker therefore debunks fake news /misinformation shared on both the social media and mass media networks. Several resources are used to guide on how to flag suspicious stories.
  1. To mitigate   spread of misinformation.
  2. To check the authenticity of the information.
  3. To provide real time responses to public.

When unsure of any message on you receive on any platform, whether email, WhatsApp, Facebook, etc., please do the following.

  1. Forward that message or take a screen shot and send to WhatsApp 0760 445 256 or send through the email: factcheck@ucc.co.ug or call the UCC Toll-free number: 0800222777
  2. UG-CERT Fake news checker will receive the requests through the above channels.
  3. The team will review, authenticate, verify, and publish the findings of the alleged information.
  4. A response / feedback will be sent to the requester at the shortest possible time.
  5. The findings will be classified and those of public interest will be published on the fake news blog https://ug-cert.ug/fake-news/ and posted on the Consumer Affairs twitter handle.
  1. Message verification depends on the nature of the message; however, the average turn-around time is thirty minutes.
  2. The response will indicate if the shared information is true, false, misleading, disputed or out of scope

Focus is given to the Commission, ICT, and sector related information. Other information would range from health, politics, business, education, security etc., may be verified through proxy contacts.

  1. The Fact-checker determines whether the content of a viral message on the digital platforms is a
  2. The Fact Checker also reviews information in pictures or video links.
  1. Consider the source and read beyond the headline.
  2. Check the source and the supporting sources.
  3. Check the date and research the site and the author to be sure.
  4. Ask the experts.
  5. Check the gramma, logos, contacts provided etc.
  1. Choose your sources wisely.
  2. Proceed with caution.
  3. Trust expertise.
  4. Expand your search.
  5. Understand the context.

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