How to Lodge a Complaint
Are you unhappy about Communications products or services ?
- Contact your service provider, register your complaint and obtain a serial number.
- Depending on the nature of your complaint, your provider should inform you of a timeframe in which the issue should be resolved.
- If your provider takes long to resolve your issue.
- If your provider does not resolve the issue.
- If you are not satisfied with the outcome.
Then you come to/contact UCC
- Call 0800222777 - Toll-Free
- Email: complaints@ucc.co.ug
- Contact you to verify the details of your complaint.
- Register your complaint.
- Analyze and investigate the issue raised.
- Escalate the complaint to your provider.
- Follow up with you to ensure closure.
COMPLAINT FORM
As part of the complaint handling process, the Commission may send a copy of this form to the company against whom your complaint is filed. For faster handling of your complaint please endeavor to give accurate information.
Complaints Categories
- Top up issues
- Billing
- Mobile Money
- Vas / Campaigns / Promotions
- Binzindalo
- Poor Signal / Network Content
- illegal Stations
- Over Modulation and Interference
- Top up issues
- Service Quality & Speeds
- Cyber Related Issues
- Sim Related
- Device Related
- Fake Promotions
- Impersonation (agent)
- Misleading Adverts
- Terms & Conditions
- Ordinary post
- Speed post (EMS, DHL)
- E-Post
- Stamps
- Network Related
- Roaming issues
Misplaced calls
Unsolicited SMS
- Events
- Campaigns & projects
- Unclear Complaints
- Misdirected / Misplaced calls
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