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How to Lodge a Complaint
Are you unhappy about Communications products or services ?
What do i do first ?
Contact your service provider, register your complaint and obtain a serial number.
Depending on the nature of your complaint, your provider should inform you of a timeframe in which the issue should be resolved.
When do you refer the matter to UCC ?
If your provider takes long to resolve your issue.
If your provider does not resolve the issue.
If you are not satisfied with the outcome.
Then you come to/contact UCC
How to contact the UCC complaints unit ?
Call 0800222777 - Toll-Free
The Complaints unit will
Contact you to verify the details of your complaint.
Register your complaint.
Analyze and investigate the issue raised.
Escalate the complaint to your provider.
Follow up with you to ensure closure.
As part of the complaint handling process, the Commission may send a copy of this form to the company against whom your complaint is filed. For faster handling of your complaint please endeavor to give accurate information.
Fill the form
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